Help & Frequently Asked Questions

Find quick answers regarding order tracking, leather maintenance, custom device fittings, and our hassle-free global return policies.

Order Lookup

Track Your Case Delivery

Stay informed from the moment your genuine leather case leaves our workshop to its arrival at your door.

Dispatch & Inspection

Real-Time Tracking

Express Global Delivery

Every iPhone and Samsung case undergoes final quality checks and dispatches within twenty-four hours of order placement.

Receive instant SMS and email confirmation with continuous tracking updates as your courier package travels worldwide.

Complimentary courier shipping on orders over one hundred dollars with guaranteed signature handover upon final delivery.

Common Inquiries

Craftsmanship & Specifications

Our protective cases are precisely engineered for iPhone and Samsung Galaxy flagships. Integrated MagSafe magnets align perfectly for fast wireless charging, while raised edges safeguard your camera lenses and OLED screens.

We handcraft our luxury collection using genuine top-grain leather and resilient liquid silicone. Gentle cleaning with a damp microfiber cloth preserves the natural patina and gold accents over years of daily handling.

Initiate Return

Guarantee

30-Day Refund Policy

Full Refund Protection

Pre-Paid Label Service

Return any unused case in original packaging within thirty days for a prompt refund or product exchange.

Domestic returns include downloadable pre-paid shipping labels to make your return process smooth and efficient.

Contact Concierge

Need Personal Assistance?

Our customer support team is available around the clock to assist with order tracking, device sizing, and bespoke care inquiries.